|
Note:
Live Chat is for Hosting inquires only. Members please open a ticket from your
control panel for better support.
Our Control Panel is based
on the requirements and recommendations
of our customers.
Please Try
our control panel
demo!
Username:
demoacc
Password:
demo
No skills needed, no HTML, no
scripts... test drive our online website builder
SiteStudio.
 |
 24 x 7 Dedicated
Customer Support
1 Hour response guarantee with our
ticketing system
99.9% uptime guarantee
We offer all our clients fast quality
support 24 hours a day, 7 days a week. You can contact us:
1. THROUGH THE WEB HOSTING CONTROL
PANEL (CP). Please visit our demo control panel
 to
see our help center, video tutorials and ticketing system.
Context Help. Fast and easy explanations of each
page of the CP. Simply click on the HELP link in the top right corner
of the CP. A drop-down window appears with more information about how
to use the functionality of the particular section of the CP.
Video Tutorials. We have made over 40 movies, so
that you can become familiar with our Control Panel as quickly as
possible by watching the relevant movie.
Help Center. This is an information system based
on the keyword search principle, i.e. a FAQ (Frequently Asked
Questions) information database, but much more advanced than the
standard static FAQ. We regularly update the database of the Help
Center with new entries.
Ticketing System. If you still haven’t found the
answer to your question in the Help Center, we suggest that you use
our Ticketing System. You can open a ticket by clicking on the
Request Help link in your control panel. Each ticket is replied to within no more than
60 minutes after it has been opened. In order to supervise and
maintain a high quality support service, we insist that a unique
ticket is opened for each problem through the Request Help link in the
CP.
2. THROUGH OUR WEBSITE.
You can use our online form and get in touch with us 24 hours a day.
3. BY PHONE. YOU CAN CONTACT US AT:
US TOLL FREE PHONE: +1-800-574-0902
INTERNATIONAL PHONE: +1-510-870-2470
UK PHONE: +44-20-7993-2768
Please, prepare your account information
in advance when calling us to request help.
4. THROUGH THE LIVE CHAT
BUTTON ON OUR WEBSITE.
IMPORTANT!!!
If you are a client of AJs Web Hosting and wish to request help
through our website, by phone or through the Live Chat button, we will
ask you to open a Ticket through the hosting CP. This way we can
supervise the quality of our customer support, which will improve the
quality of our services in general.
|